Track Your Order
Every order gets a tracking number by email within 48 hours of leaving our fulfillment partner. If you have that email, the link in it is the fastest way to see where your parcel is.
Don't have the tracking email?
Check your spam folder first — tracking emails get filtered more often than order confirmations. If it isn't there, email us at support@stillwaggingco.com with your order number and we'll send it to you. We reply within 24 hours, Monday to Friday.
What the timeline actually looks like
| Stage | How long |
|---|---|
| We process and hand off your order | 1–2 business days |
| In transit from our US fulfillment partner | 5–8 business days |
| Tracking number emailed to you | Within 48 hours of dispatch |
That's 6–10 business days from order to door for most parcels. We'd rather quote you the honest range than promise two days and disappoint you.
Tracking hasn't updated in a few days
This is normal and usually isn't a problem. Carriers often scan a parcel at pickup, then not again until it reaches a regional sorting facility, which can leave a gap of two or three days with no movement. If there's been no scan at all for five business days, email us and we'll chase the carrier ourselves.
Ordered more than one thing?
Items sometimes ship in separate parcels with separate tracking numbers, especially if one is a large item like a ramp or a wheelchair. You'll get an email for each. Nothing is missing — the rest is on its way.
Still worried?
Email support@stillwaggingco.com. A real person reads every message, and if your order is genuinely lost we'll replace it or refund you in full. You don't have to argue with us about it.