Track Your Order
Every order gets a tracking number by email within 48 hours of dispatch. If you have that email, the link in it is the fastest way to see where your parcel is.
Don't have the tracking email?
Check your spam folder first — tracking emails get filtered more often than order confirmations. If it isn't there, email us at support@stillwaggingco.com with your order number and we'll send it to you. We reply within 24 hours, Monday to Friday.
What the timeline actually looks like
It depends on what you ordered, and every product page shows its own delivery time.
| Stage | How long |
|---|---|
| We process and hand off your order | 1–2 business days |
| Grooming Hammock in transit (from a US warehouse) | 2–4 business days |
| Everything else in transit | About 8 days |
| Tracking number emailed to you | Within 48 hours of dispatch |
These are typical times rather than guarantees. And you can start Days 1 to 4 of the 7-Day Method before anything arrives — they don't need our tools.
Tracking hasn't updated in a few days
This is normal and usually isn't a problem. Carriers often scan a parcel at pickup, then not again until it reaches a regional sorting facility, which can leave a gap of two or three days with no movement. If there's been no scan at all for ten business days, email us and we'll chase the carrier ourselves.
Ordered more than one thing?
Items sometimes ship in separate parcels with separate tracking numbers — most often when you've ordered the Grooming Hammock alongside something else, because it ships from a US warehouse and the rest ships from our fulfilment partner. You'll get an email for each. Nothing is missing; the rest is on its way.
Still worried?
Email support@stillwaggingco.com. A real person reads every message, and if your order hasn't arrived within 30 days we'll refund you in full. You don't have to argue with us about it.